Laptop Repair FAQ

The most common questions about our UK mail-in, component-level Windows laptop repair service — answered.

UK-wide mail-in · No fix, no fee · 90-day warranty

Booking & Shipping

How do I send my laptop to Sorin Electronics?

We operate as a 100% online booking service for customers across the UK. Complete our online repair request form, receive your unique Repair ID and shipping instructions by email, then pack your device securely and send it to our specialist lab in Grays, Essex. We recommend Royal Mail Special Delivery or DPD for full insurance and tracking.

Do you offer a collection service?

To keep our repair costs competitive, we don’t currently offer home collection. Using tracked mail you can send your device from any Post Office or local drop-off point in London, Manchester, Birmingham, or anywhere in the UK.

How should I package my device?

Use a sturdy, double-walled box. Wrap the laptop in at least 3–4 layers of large bubble wrap and make sure there’s no movement inside the box. Don’t send laptops in padded envelopes — they don’t protect against pressure damage.

Repairs & Expertise

What makes Sorin Electronics different from high-street shops?

Most shops are “parts changers” — if a motherboard fails, they tell you to buy a new laptop. As seen on our YouTube channel, we specialise in component-level micro-soldering: we diagnose and replace the individual failed chips, capacitors and MOSFETs, saving you hundreds of pounds compared to a full board replacement.

Can you fix liquid damage?

Yes. We have a high success rate with liquid damage recovery using industrial ultrasonic cleaning and circuit repair. Important: if you spill liquid, don’t put the laptop in rice — power it off immediately and book a repair as soon as possible to prevent permanent corrosion.

How long does a repair take?

Our standard turnaround for most UK mail-in repairs is 3–5 working days from receipt. Complex logic board repairs may take longer if specific components need sourcing. We provide status updates throughout the process.

Pricing & Warranty

Is there a diagnostic fee?

Yes — a small, non-refundable diagnostic fee covers the expert time required to disassemble and inspect your device under a microscope. If the repair goes ahead, this fee is often credited toward the total labour cost.

What is your “No Fix, No Fee” policy?

If we determine a device is physically beyond repair (for example a cracked CPU or extensive multilayer board damage), you only pay the diagnostic fee and return shipping. If we can’t fix a fault we said we could, you don’t pay the labour fee.

Do you provide a warranty?

Every hardware repair comes with a 90-day warranty as standard. We use high-quality, tested components to ensure your laptop stays fixed.

Security & Data

Will my data be safe?

We prioritise data integrity, but we always recommend a full backup before shipping any device. Sorin Electronics is not responsible for data loss during the repair or shipping process.

Do you need my password?

To fully test your hardware (Wi-Fi, keyboard, sound, etc.) after a repair, we may require a login. You’re welcome to create a temporary “Guest” account or a fresh Windows install if you have privacy concerns.

How do I know my laptop is in good hands?

With 400,000+ subscribers on our Electronics Repair School YouTube channel, we’re a trusted name in component-level repair. Many of our mail-in repairs are featured in our videos, showing the transparent “common sense” approach to fixing boards other shops deem unfixable.

Still Have a Question?

Send us a message and we’ll get back to you promptly. UK-wide mail-in repair from our Grays, Essex lab — no fix, no fee.

Rating

5.0

Based on 10 Reviews

Martin Smith

March 9, 2026

An exceptional technician with a deep knowledge and understanding of electronics and especially laptops. Probably the best ‘all round’ technician in the UK. Old school, deep electronics understanding. Ohms Law god.

Just Inspired (JustInspired)

March 8, 2026

I started following Sorin's channel on YouTube quite a few years ago. I have learned so much from him and there were a few jobs I couldn't handle that I sent to him. In all cases he was able to fix my customer's devices at a very reasonable cost. Highly recommended!